A Global Toy Reseller needed to keep their customers updated on Order Fulfilment
We all like to be kept up to date on our orders. Rather than a manual process, why not automate it to give better customer service enabling your employees to focus on other business areas.
Overview
As part of their regular evolution service, this customer wanted to automate a repetitive process to keep their customers updated on their order fulfilment. The resulting solution delivered huge time savings for them to invest in other areas of the business.
This solution addressed just one process, how much time could we help you save?
Challenge
To keep customers updated on their order fulfilment by sending an email containing the courier tracking URL per order shipped.
Solution
- Identifies new rows of data received (orders shipped) and matches this to the corresponding Customer.
- Extracts all data required for the email for each order line.
- Sends an email to the Customer using the main Email Address contained in the CRM system. The email contains the tracking URL address, and was designed to reflect the corporate branding including images.
- Run on a daily basis.
Benefits
- Keeps Customers updated and provides self-service for delivery queries.
- Automates a repetitive process.
- Saves 80-100 hours/week to focus on other areas of growing their business.
Technology Used
- Maximizer CRM
- Business Process Automation (BPA)
Our Solution Spotlights are a series of short “Use Cases” to showcase customers’ challenges before working with Avrion and how we collaborated with them to create a solution.
They’re designed to inspire you with ways of digitally transforming your systems to make your business much more efficient.
Has this Solution Spotlight inspired you? Get in touch to learn more about how you can digitally transform your business.
