Microsoft Dynamics 365

Take control of sales, service and customer data with Microsoft Dynamics 365. Implemented, optimised and supported by Avrion.

Dynamics 365 is one of the most powerful business platforms on the market. But power alone does not deliver results. Without the right structure, configuration and strategy, it quickly becomes complex, underused and difficult to scale.

Avrion helps organisations design, implement and evolve Dynamics 365 around real business processes. Not generic templates. Not one-size-fits-all setups. Systems that support how teams actually sell, serve and operate.

Digital Transformation
on your Terms.

Schedule a structured discovery conversation that will help define priorities and reduce risk.

What Dynamics 365 really gives you

At its core, Dynamics 365 is a connected platform that brings together sales, customer service, operations and customer data into a single, intelligent system.

Used properly, it allows you to:

Gain full visibility across the customer lifecycle
Align sales, service and operational teams
Make better decisions using real-time insight
Automate manual processes without losing control
Scale without constantly rebuilding systems

Used badly, it becomes just another CRM that teams avoid.

The difference is not the software. It is how it is implemented.

The Avrion approach to Dynamics 365

We do not start with features. We start with understanding how your business works.

Before any configuration takes place, we focus on:

Your commercial and operational objectives
Existing systems, data and constraints
How teams actually work day to day
Where complexity exists and where it does not need to

Only then do we design a Dynamics 365 setup that fits your organisation, today and as it grows.

Our role is to remove friction, reduce risk and ensure the platform delivers long-term value.

Dynamics 365 modules we support

Dynamics 365 is modular by design. Avrion helps you implement the modules you need, in the right order, without over-engineering.

Dynamics 365 Sales

Create a sales system that supports revenue growth, forecasting accuracy and pipeline visibility. From lead management to opportunity tracking and reporting, we configure Sales to reflect your sales process, not force your team to adapt to the system.

Explore Dynamics 365 Sales

Dynamics 365 Customer Service

Deliver consistent, high-quality customer experiences without increasing complexity or h eadcount. We design service workflows, case management and automation around your service teams, helping you resolve issues faster and improve customer satisfaction.

Explore Dynamics 365 Customer Service

Dynamics 365 Customer Insights

Turn disconnected data into a unified view of your customers. Customer Insights helps you understand behaviour, predict outcomes and personalise engagement. Avrion ensures insights are actionable, not overwhelming.

Explore Dynamics 365 Customer Insights

Built for growth

Digital transformation is most powerful when aligned with growth ambitions

Avrion supports organisations that want to:

Strengthen sales and commercial control
Improve financial visibility
Reduce operational overhead
Increase automation
Prepare infrastructure for scaling

Creating a connected digital foundation that evolves with the business.

We can support:

Subscription models
Client engagement platforms
Partner ecosystems
Service differentiation
Operational transparency

Avrion is developing a dedicated platform to showcase the various types of portals and their benefits, bringing structured portal development into a scalable product environment.

This will provide organisations with faster deployment, deeper integration and the ability to extend long-term.

Already using Dynamics 365?

Many organisations are not getting full value from their existing setup.

Our Business Health Check identifies:

Configuration issues
Adoption challenges
Data and reporting gaps
Opportunities to simplify and improve performance

It is a practical, low-risk way to understand what is working and what is not.

Planning a new implementation or major change?

If you are evaluating Dynamics 365, migrating from another system, or planning to scale, a structured discovery conversation is the right place to start.

We help you:

Clarify requirements
Avoid common pitfalls
Make informed licensing and architecture decisions

What do our customers say?

“We found Avrion very professional, yet friendly and fun to do business with. They really gained our trust.”

Chris Howard – BearingNet

“Avrion is able to grasp a concept quickly and turn it into a deliverable that can make a significant difference to a business. They take the time to understand the requirement, taking concepts and ideas and turning them into tangible benefits to achieve the best outcome possible for the customer.”

Jasmin Dudden – Restore Datashred

“Integrating over 30 acquisitions, meant harmonising over 60 customer databases. Impressive, but of little use if the data is unstructured. Maximizer meant structured data, yes it requires focus, but the output is efficient to say the least; the new improved pipeline made us twice as effective, cross selling across the 5 business units - closure went up 4-fold. Integrating this with front line operational calls gave us a holistic view, reducing hundreds of days spent on internal calls, joining up the dots for our customers. Opportunities grew by over 20% with straightforward data polishing. The icing on the cake was with GDPR, good process with opt-outs and customer choice on contact options. When you feed this into the business it allows us to be focussed on the day-to-day operation, the back-end processes of store, scan and shred just become slicker – our focus with customers substantially better. Hundreds of hours freed up for improvements on invoicing, value added services, the day to day delivery with document management”

David English – Restore plc

“We found the team at Avrion really understood our needs. It felt like they’d seen it all before, and that gave us confidence from day one. With Maximizer CRM, what it really does is allow us to track that from start to result stage… it’s helped change the mentality of our business.”

Chris Harrison – Heidelberg Materials Contracting

“Avrion is an agile, approachable, friendly company. They are easy to deal with and deliver on what they set out to achieve.”

Tom Crowther – Belvoir

“Avrion truly understood our business and tailored Dynamics 365 to fit our needs. The phased approach made adoption seamless, and we’re already seeing major time savings. Our internal processes are now streamlined, and we’re well-positioned for future growth. It’s a game-changer for us.”

Raj Mahay – Resin Products

“Avrion has, from the start, been very honest and clear about what we can achieve without spending vast sums of money on an entirely new system. We now have a system that can evolve as the development does, to improve and continually improve account visibility for our homeowners and improve cash flow by utilising the automation that we required.”

Carly Cullen – Priors Hall Park Management

“At our internal review in 2019 we, as a company, asked if we were doing ourselves justice using Maximizer as our CRM solution or was there something better? We concluded that the price point for the system gives us a budget to develop our own specific customisations that are more beneficial for productivity and efficiency as well.”

Cole Fellows – The Insurance Network

“Data is one of the most valuable assets any business has, but unlocking its true value depends on quality, meaningful analysis, and having the right tools and skills to turn insights into strategy and revenue. Having worked with Avrion, I can say they really do bring the expertise to help businesses make that transformation!”

Catherine Royle – Restore plc

“We created an automation wish list for Avrion, who were brilliant at listening and communicating as they tailored the project specifically to the scope.”