Integrated Software Applications overlay functionality across all your business systems enabling your staff to work in a central place, safe in the knowledge that the data is being saved to the right places.
There are two main business drivers behind why our customers invest in Integrated Software Applications (sometimes referred to as middleware as they sit in the middle of other systems):
Better profitability: Our customers either have a high volume of transactions they need to process – like quotes or contracts – or need to keep their companies lean while closing more business. An Integrated Software Application saves a huge amount of time and money.
Competitive Advantage: Our customers are looking for a more streamlined and accurate way of working. They want to stand out from the competition through their unique customer interactions with a solution that is completely tailored to their business.
One of the most common customer requests is to build unique functions into existing CRM software, such as Maximizer or Dynamics 365. We call this a hybrid integrated software application. This could be creating a data warehouse containing data from other systems (e.g. a finance system) which can then be consumed by users from within the CRM system, with functionality to interact with the CRM data. This type of solution could be used for managing what products/services you provide such as assets, devices, properties, training, events, irrespective of where the source data resides.
One of our customers, a market leader in medical technology was looking for a better way of managing assets and their services. Using the framework shown above, their solution saved them time and money through:
Restore Datashred, a market leader in the provision of confidential data destruction services needed to eliminate duplication in process and administration, integrate their various operational systems and enable customers to digitally interact with contracts and services using a dynamic customer portal.
Using the framework shown above, the benefits were impressive:
We are a team of experienced technology professionals who help our customers digitally transform their businesses using CRM, automation and other connected technologies.
As a Technology Partner, we bring 20+ years of knowledge into the solutions we build for our customers. We have implemented in excess of 300 successful solutions of varying sizes, from small to large, with a diverse range of functional and application requirements. Our customers are diverse too, in size and across most industries.
We specialise in helping our customers streamline and automate their business processes. This brings high efficiency and productivity, helping our customers gain a competitive advantage to thrive and succeed.
Please complete the form below for instant access to our resource!
